FREQUENTLY ASK QUESTIONS

Are you a Manufacturer or a trading company?

We are manufacturer for candy wrapping macnine and chocolate packaging equipment with export license.

Which Machine do you supplier?

Our main products include candy wrapping machine,candy double/single twist packaging machine,chocolate packaging machine,beef jerky packaging machine,lollipop packaging machine,pillow packaging machine,automatic packaging machine,high-speed packaging machine.

Where is your factory? How can i get there?

Our factory is located in Wenling city, China. Address: Guanzhuang Village, Ruoheng Town, Wenling City.Our trading department is located in Binjiang District, Hangzhou, Zhejiang, China, and the nearest international airport is located in Xiaoshan, Hangzhou & Taizhou, we can pick you up from Xiaoshan, Hangzhou to our factory.

Do you have any certificate for your machines to ensure the quality?

Yes, our machines are approved with CE, SGS,ISO9001 certificate.

Can i have your catalogs? How?

Yes, we are happy to provide product catalogs with your specific needs. Fill in the form to request a specific product catalog. Please tell us which type of machine you are interested in in the message section.

Can I test samples from you? How?

Yes, we will provide you with the address if needed, you send the sample you need to test to our factory, and we will test it for you.

Can I customize my machines?

Yes, you can.We’d like challenging, to meet your special needs.

Can I be your dealer?

Of course you can! We are pleased to invite you be our dealer in your local market and help you do business well.

What is your payment method?

We accept T/T, Paypal, Western Union, etc.Normally we accept 30% paid by TT in advance for the down payment, 70% by TT before the shipment. And we also accept L/C, D/P while we both agreed.

How about delivery time?

1) The time to prepare the machine is about 15-30 days, 2) We send the machine to the shipping company and the machine will stay in the shipping company’s warehouse for about one week. This is called LCL period. 3) The time from ShangHai port to your port is about 15-45 days. *There are deviations in different regions, please consult your sales representative for details

How about testing & Assembly?

These machines are fully assembled in our manufacturing process and have passed our mutual verification and acceptance. Most of the machinery is shipped complete, or it can be disassembled according to your needs, carefully packed and shipped to your country. We will have an assembly manual, and an engineer will connect with you to assist you in assembling the machine

How about installation?

If needed, we can arrange 1 or 2 experienced technicians to be dispatched to your factory to assemble and start up the machinery production line. Your local team will be well trained in troubleshooting, maintenance, procedures and operations before returning to China. The cycle is about 7-30 working days. The buyer needs to pay the salary of the technician. The round-trip air tickets, board and lodging, and local transportation expenses of our company's technicians in the factory shall be borne by the buyer.

How about Guarantee?

Within 1 year from the Ex Factory date , if the machine has non-man-made damage, with free warranty service.

How to order?

1.Requirement confirmation
2.PI for business terms, prices, services, guaranteed.
3.30% deposit
4.Layout design in CAD
5.Molds design.
6.Production
7.Inspect your machines before shipping
8.Balance
9.Shipping
10.Installation in your plant.
11.Training your workers.

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